Yup, our house might be on fire but we acknowledge that the COVID-19 challenge is far, far bigger than us. Our friends, our families, our allies, our competitors and even the communities we loved to visit on our tours… we are all hurting and being challenged in unexpected ways. So, through all this, we strive to low-fly through this uncertainty and remain here for YOU! We want to help you to dream wilder so that when it passes, you can play wilder!
The health and safety of you and our Team are of utmost importance to us. We have implemented strict cleaning and hygiene practices. At our Hobart store, we have taken extra steps to clean and sanitise all touch-points. For the processing of our online orders, we have applied the highest health and hygiene practices, so your parcel is sent without any snuffle-risk. Instore, we prioritise ‘social distancing’ through all electronic purchasing and customer service routines. So, you are still welcome to come and visit us in our Hobart store!
Even through this uncertainty we all need to hold onto our dreams! So, it is our absolute priority to ensure that we keep giving you the service you know and love. Through the beauty of technology, we are still able to provide the exceptional customer service that we have become known for. We can be contacted via phone, Facetime or Facebook messenger during our opening hours. Furthermore, our online store is available to our customers 24 hours a day, 7 days a week.
We use Australia Post for shipping all online orders. Australia Post has reassured us that their services remain “fully operational across Australia” despite the COVID-19 crisis. However, the state and international border closures may slow down shipping times. Therefore, if your parcel is required quickly we would recommend selecting our Express Shipping option.
We have so many gurus in our Team here at Find Your Feet – from trail running specialists to the kings of rugged Tasmanian hiking; the tech nerds who love new gadgets and garments, to the avid travellers who have touched most corners of the world. Whatever you might need, we are here to answer your questions and point you in the right direction to succeed in your dreams. Let’s get this COVID-19 crisis is done and dusted so we can get back out there!
So far, we have not needed to change our Hobart trading hours. Our opening hours are:
Mon - Fri: 9am-5:30pm
Sat: 9am - 4pm
Sun: 10am - 2pm
Mon - Fri: 10am - 5pm
Sat: 10am - 4pm
It is great to see so many individuals embracing the darker days and chillier mornings. It is so important to keep getting outside, playing as best we can and reminding ourselves that nature still keeps happening… every second… every minute… every hour and every day! Our stock levels may be dwindling in key items but please know that during these uncertain times we are committed to ensuring we maintain our product stock-levels to the best of our abilities. We are working closely with our suppliers to ensure we can meet demand. Our online-store automatically displays the current stock-levels of our entire range - to provide you with the information you need to make a purchase.
Golly gosh, hmmmm… who knows!? However, we are closely monitoring the situation and adhering to recommendations put forward by the leading authorities and our business advisors. In the face of the unknown we are choosing to stay positive and latch onto the dream of playing wilder outdoors when all this is over. So, on behalf of us here at Find Your Feet we want to wish you health and safety through these challenging times. We are here for you!
Always, always find ways to dream of playing wilder!