In order to give you peace of mind when shopping with us we accept returns within 30 days from the date of your order. We are happy to exchange for credit, or refund items in new, unused and in their original packaging.
If 30 days have passed since your purchase, we are unable offer you a refund or exchange.
Who Pays for Return Postage?
Please note all size guides are provided by suppliers and although we do our best to ensure these are accurate, they can vary person to person and brand to brand. If an item does not fit, it is considered a change of mind return.
For change of mind purchase the customer is responsible for return postage costs.
Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are posting an item over $75, you should consider using a trackable postage service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items Not Eligible for Returns
Several types of goods are exempt from being returned. Perishable goods such as food or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and processed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3-5 business days.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, but pay take a few days to show in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact your bank, but keep in mind it may take some time before your refund is processed through your account.
If your bank is unable to see the refund, please contact us at firstname.lastname@example.org so that we can provide documentation that the refund has been processed to show your bank.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items can be refunded but require a request via our email at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you are wanting to exchange the damaged item for the same item, send us an email at firstname.lastname@example.org and based on stock availability we will try to send a duplicate or alternative item.
If the item was marked as a gift when purchased and posted directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will receive the returned funds.
To return your product please email email@example.com.